Your credit card transaction may be missing because of the following reasons -
No Email: We rely on email alerts to track your credit card transactions. If you can't see a transaction in Mojek, do check if you have received an email alert for the missing transaction on the email address linked on Mojek.
Manually Forwarded Emails: Manually forwarded emails will not be detected, as we only read emails sent by your card issuers.
Deleted Emails: If you delete your transaction emails, please only do so after they have been added by Mojek.
Unsupported Transaction Type: If you can see the email alert for the missing transaction, it is possible the transaction type is not supported, such as EMIs, refund/reversal transactions, add-on Card-related transactions, and UPI transactions.
Syncing issue with Gmail: There maybe some cases where your Gmail authorization is expired which could cause the syncing issue. To resolve this, go to Profile > Credit cards. Tap on update syncing email.
If your missing transaction does not fall within the above categories, please write to us and we will further investigate the issue.
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